At Sigma Handicraft, we offer carefully curated handmade products created using traditional techniques by skilled artisan and manufacturing partners across India. Due to the handcrafted and delicate nature of these products, each item may have slight variations, which add to its uniqueness.
We take full responsibility for customer support, returns, and refunds. However, because our products are handmade and shipped directly from our trusted fulfillment partners, we follow a strict and transparent return policy.
We request all customers to read the policy below carefully before placing an order.
✅ Eligibility for Return / Replacement
A product is eligible for return or replacement only in the following cases:
- Product received damaged or broken during transit
- Product has a manufacturing defect
- Incorrect product delivered
🕒 Return request window:
Returns or replacement requests must be raised within 48 hours (2 days) of delivery.
❌ Non-Returnable Situations
Returns or refunds will not be accepted in the following cases:
- Change of mind after delivery
- Size or dimension expectations (product measurements are clearly mentioned)
- Minor color or design variations due to the handmade nature of products
- Claims raised after 48 hours of delivery
- Damage caused due to improper handling or installation by the customer
- Customised or personalised products
📌 Please note:
Handcrafted items may naturally have minor imperfections or variations, which are not considered defects.
🕒 How to Request a Return or Replacement
If your product arrives damaged, defective, or incorrect, please follow the steps below:
Step 1: Inspect the Order
Check the product immediately upon delivery.
Step 2: Contact Us Within 48 Hours
Email us at:
📧 support@sigmahandicraft.com
Please include:
- ✔ Order ID
- ✔ Full name and contact number
- ✔ Clear description of the issue
Step 3: Provide Proof
For faster resolution, please share:
- Clear photos of the damaged or defective product
- Photos of the outer packaging
- Unboxing video (strongly recommended)
These details help us verify the issue quickly and process your request efficiently.
🔄 Return & Replacement Process
Once your request is reviewed and approved:
- We will provide return instructions or arrange a pickup, where applicable
- A free replacement will be shipped within 7 business days of approval (subject to availability)
If a replacement is not available, you may choose:
- ✔ Full refund, or
- ✔ Alternative product of equal value
💰 Refund Policy
If a refund is approved:
- The refund will be issued to the original payment method
- Refund processing time: up to 3 business days after approval
- A confirmation email will be sent once the refund is initiated
Please note that banks or payment providers may take additional time to reflect the amount in your account.
🙏 Why We Follow This Policy
Our products are handmade, fragile, and carefully crafted by skilled artisans. Each piece represents time, effort, and traditional craftsmanship.
This policy helps us protect artisan partners while ensuring fair and honest service for our customers.
📞 Need Help ? We’re Here for You
For any questions regarding returns, refunds, or order issues, feel free to contact us:
📧 Email: support@sigmahandicraft.com
📱 WhatsApp: +91 73551 17307
We aim to respond to all queries within 24 hours.