At Sigma Handicraft, we collaborate with trusted artisan and manufacturing partners across India to deliver authentic handmade decor to customers worldwide. Each product is crafted with care using traditional techniques and shipped safely through reliable logistics partners.
🌍 Shipping Destinations
We offer shipping to:
- India (all states & major cities)
- International destinations, including the USA, Canada, UK, Europe, Australia, Singapore, UAE, Malaysia, and other supported countries
International availability may vary by product and destination.
If your country is not visible at checkout, please contact us — we will assist you with available shipping options.
🚚 Order Processing Time
Orders are processed after confirmation and payment verification.
- Typical processing time: 2–4 business days
- Orders are dispatched Monday to Saturday, excluding national holidays
Once your order is processed, you will receive:
- ✔ Order confirmation email
- ✔ Shipping confirmation with tracking details via email or WhatsApp
Products are fulfilled and shipped directly from our trusted artisan and manufacturing partners.
📦 Estimated Delivery Time
India (Domestic Shipping)
- Standard Delivery: 5–7 business days
- Express Delivery: 2–4 business days (where available)
International Shipping
- Standard International Delivery: 10–15 business days
- Delivery timelines may vary depending on destination, customs clearance, and courier services
Most international orders are delivered within 12–15 business days under normal conditions.
💰 Shipping Charges
Shipping charges are calculated automatically at checkout based on:
- Delivery location
- Product size and weight
- Courier availability
We work with reliable logistics partners to ensure safe delivery at the best possible rates.
🔒 Packaging & Safety
All products are packed carefully by our fulfillment partners using appropriate protective materials suitable for fragile and handcrafted items.
This includes secure cushioning and protective outer packaging to minimize the risk of damage during transit.
🛃 Customs, Duties & Import Taxes (International Orders)
For international shipments:
- Customs duties, VAT, or import taxes may apply depending on your country
- These charges are not included in the product price or shipping fee
- Customers are responsible for paying any applicable customs charges
Customs policies vary by country and are beyond our control.
🔍 Order Tracking
Once shipped, tracking details are shared via:
- WhatsApp (if a mobile number is provided)
You can monitor your shipment until final delivery.
💔 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
📧 Email: support@sigmahandicraft.com
📱 WhatsApp: +91 73551 17307
Please provide:
- Clear photos of the product
- An unboxing video (recommended for faster resolution)
We offer:
- ✔ Replacement (subject to availability)
- ✔ Full refund (if replacement is not possible)
🔄 Returns & Refunds
We offer a 7-day return policy for eligible orders.
Returns are accepted in cases of:
- Damaged items
- Incorrect products received
- Manufacturing defects
Returns are not accepted for:
- Change of mind
- Customized or personalized products
Full details are available on our Returns & Refund Policy page.
🕒 Delayed or Lost Shipments
While most orders arrive on time, delays may occur due to weather conditions, customs clearance, or unforeseen logistics issues.
Our support team is always available to assist and provide updates.
📞 Customer Support
For any shipping-related queries, feel free to contact us:
📧 Email: support@sigmahandicraft.com
📱 Phone / WhatsApp: +91 73551 17307
We’re always happy to help ❤️