FAQs

Welcome to Sigma Handicraft’s help center.
Here you will find answers to the most common questions related to:

Orders
Shipping
Packaging
Returns & Refunds
Payments
Customization

If your question is not listed, feel free to contact us anytime.

⭐ 1. Are your products really handmade?

Yes. Every item at Sigma Handicraft is 100% handmade by skilled artisans from Jaipur and across India.
No mass production. No factory line.
Each piece is unique and crafted with care.

⭐ 2. Do you ship internationally?

Yes!
We ship to USA, Canada, UK, Europe, Australia, UAE, Singapore, Malaysia and 135+ countries worldwide.

International delivery time: 10–15 days
Tracking link is provided.

⭐ 3. What are the delivery timelines?

Domestic (India) Delivery:

Standard: 5–7 business days
Express: 2–4 business days

International Delivery:

10–15 business days depending on customs and destination.

⭐ 4. What if my product arrives broken or damaged?

Don’t worry ❤️

If your item arrives damaged:

Take photos/videos immediately
Email or WhatsApp us within 48 hours
We replace the item free of cost

We use strong triple-layer packaging, but fragile items may still get damaged during transit.

⭐ 5. Do you accept returns?

Returns are accepted only in cases of damage, defect, or wrong item delivered.

Since products are handmade and fragile, we do not accept returns for:

Change of mind
Size expectations
Minor color/texture variations (normal with handmade items)

Full return policy: /return-and-refund-policy/

⭐ 6. How do I track my order?

Once shipped, you will receive:

✔ Tracking link
✔ Courier details
✔ WhatsApp/SMS updates (if number provided)

You can track your package at every stage.

⭐ 7. What are the shipping charges?

Shipping is calculated automatically at checkout based on:

Product weight
Box size
Country of delivery
Courier availability

We try to offer the lowest possible rates.

⭐ 8. Are customs duties included in the price?

For international orders, customs/import duties may apply depending on your country.

These charges are not included in product price and must be paid by the customer.

⭐ 9. How are fragile idols and statues packaged?

We use:

Triple-layer protection
Bubble wrap + foam cushions
Heavy-duty cartons
Waterproof sealing
Shock-proof packaging

Over 95% items arrive safely worldwide.

⭐ 10. Can I place a custom or bulk order?

Yes, we accept:

Corporate gifting orders
Festival gifting
Bulk statue orders
Custom size/finish on selected items

⭐ 11. What payment methods do you accept?

We support:

UPI
Debit/Credit Cards
Net Banking
Wallets
International Cards
PayPal (on request)

All payments are secure and encrypted.

⭐ 12. Do you offer Cash on Delivery (COD)?

Currently, COD is not available because items are handmade, customized, and fragile.

⭐ 13. Do handmade items have minor imperfections?

Yes — since products are handcrafted, small variations in color, texture or finish are normal.
These are signs of authenticity, not defects.

⭐ 14. How can I contact customer support?

You can reach us anytime:

📧 Email: support@sigmahandicraft.com

📞 WhatsApp: +91 73551 17307

We reply within 24 hours.