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These Terms & Conditions (“Terms”), along with the Privacy Policy and other applicable policies, form a legally binding agreement between Sigma Handicraft / Kanwarjit Singh Bhullar (“Company”, “we”, “us”, “our”) and you (“user”, “customer”, “you”, “your”).

By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms.
We may update or modify these Terms at any time without prior notice.
It is your responsibility to review them periodically.

🔹 1. Eligibility & Account Information

• You agree to provide accurate, complete, and updated information while registering or placing an order.
• You are responsible for maintaining the confidentiality of your account and for all activities under it.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

🔹 2. Nature of Products

Sigma Handicraft sells handmade and handcrafted products, including idols, decor items, resin art, gemstone products, and artisan-made accessories.

• Minor variations in color, texture, and finish are natural and not considered defects.
• Product images are for reference; actual items may vary slightly due to lighting and handmade craftsmanship.

🔹 3. Pricing & Payment

• All prices are listed in INR (₹).
• Payment must be completed at the time of placing the order.
• We accept UPI, debit/credit cards, net banking, wallets, and international cards.
• We reserve the right to change prices anytime without prior notice.

If a pricing error occurs, we may cancel the order and issue a full refund.

🔹 4. Orders & Acceptance

When you place an order:

• You are entering into a legally binding contract with us.
• Order confirmation does not guarantee availability.
• We may cancel orders due to stock issues, payment failures, or suspicious activity.

You will be notified accordingly and refunded if applicable.

🔹 5. Shipping & Delivery

• We ship to India & 135+ countries worldwide.
• Delivery timelines may vary based on location, customs, courier delays, and unforeseen circumstances.
• Risk of damage/loss passes to the customer once the courier accepts the parcel.
• Delivery estimates are approximate; delays do not constitute grounds for refund unless stated.

For complete details, refer to our Shipping Policy.

🔹 6. Customs, Duties & Taxes (International Orders)

• Customs duties, VAT, or import taxes may apply depending on the customer’s country.
• These charges are not included in the product price and must be paid by the customer.
• Refusal to accept the parcel due to customs charges will not qualify for a refund.

🔹 7. Return, Replacement & Refund Policy

We accept returns only if:

• The product arrives damaged
• The product is defective
• The wrong item was delivered

Return window: 48 hours from delivery

Returns are NOT accepted for:

• Change of mind
• Slight variations due to handmade nature
• Requests after 48 hours
• Customer damage

Refunds will be issued to original payment method within 3 business days after approval.

For full details, refer to our Return & Refund Policy.

🔹 8. Intellectual Property Rights

All content on the website — images, product designs, text, graphics, logos — are the exclusive property of Sigma Handicraft.

You may not reproduce, copy, distribute, or use our content for commercial purposes without written permission.

🔹 9. Prohibited Activities

You agree NOT to:

• Use the website for illegal or fraudulent activities
• Attempt to hack, disrupt, or interfere with website functionality
• Copy or misuse product photos or descriptions
• Impersonate another person or misuse account information

Violation may lead to legal action and termination of access.

🔹 10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for inaccuracies, delays, courier misuse, customs delays, or third-party service failures.
• Handmade products may have natural imperfections that are not covered under warranty or replacement.
• Our total liability in any circumstance shall not exceed the order value.

🔹 11. Force Majeure

We are not responsible for delays or failure due to events beyond our control, including natural disasters, strikes, lockdowns, customs delays, courier issues, or political disturbances.

🔹 12. Governing Law & Jurisdiction

These Terms shall be governed by Indian law.
All disputes shall be subject to the exclusive jurisdiction of the courts in Ferozepur, Punjab.

🔹 13. Contact Information

For any legal concerns or questions regarding these Terms:

📧 support@sigmahandicraft.com

📞 +91 73551 17307