Frequently Asked Questions (FAQs)
Welcome to Sigma Handicraft’s FAQ Center. Here you’ll find answers to common questions about our products, shipping, payments, returns, and customer support.
What is Sigma Handicraft?
Sigma Handicraft is an Indian handicraft and home decor brand offering handcrafted products, decorative items, wall art, statues, idols, wooden handicrafts, and artisan-inspired home accessories sourced from trusted artisans and manufacturing partners across India.
Are your products handmade?
Many products available at Sigma Handicraft are handcrafted by skilled artisans and trusted manufacturing partners. Due to the handmade nature of many items, slight variations in color, texture, or finish may occur and are considered part of their unique character.
Do you ship across India?
Yes. We deliver products to most locations across India through reliable courier partners.
Delivery timelines may vary depending on the destination and courier availability.
Do you offer international shipping?
Yes. International shipping is available for selected products and destinations.
Shipping availability, delivery time, and charges depend on the product, destination country, customs regulations, and courier services.
How long does delivery take?
India
- Standard Delivery: 5–7 Business Days
- Remote Locations: 7–10 Business Days
International Orders
- Typically 10–20 Business Days depending on destination and customs clearance.
Delivery timelines are estimates and may vary during peak seasons.
How can I track my order?
Once your order is shipped, tracking information will be provided through email, WhatsApp, or SMS (where applicable).
You can use the tracking number to monitor shipment progress.
What payment methods do you accept?
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- International Cards
- Other secure payment methods available at checkout
All transactions are processed through secure payment gateways.
Is Cash on Delivery (COD) available?
COD availability depends on product type, order value, destination, and courier serviceability.
If available, the option will appear during checkout.
What should I do if my item arrives damaged?
- Take clear photographs of the package and product.
- Contact our support team within 48 hours of delivery.
- Provide your order number and supporting images.
Our team will review the case and assist with an appropriate resolution.
Do you accept returns?
Returns may be accepted in accordance with our Return and Refund Policy.
Please review our Return and Refund Policy page for complete details regarding eligibility, timelines, and procedures.
Can I cancel my order?
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation may not be possible.
Do handmade products have minor variations?
Yes. Handcrafted and artisan-made products may have slight variations in color, texture, surface finish, and pattern details.
These variations contribute to the uniqueness of each product.
Are the product photos accurate?
We make every effort to display products accurately. However, slight differences may occur due to screen settings, lighting conditions, photography environment, and handmade product variations.
Can I place bulk orders?
- Corporate gifting
- Festivals
- Events
- Hospitality projects
- Retail requirements
Please contact us with your requirements.
Do you offer customization?
Customization may be available on selected products.
Please contact us before placing an order.
Are customs duties included in international orders?
No. Import duties, customs charges, taxes, and local fees imposed by the destination country are generally the responsibility of the customer unless otherwise stated.
How are fragile products packaged?
- Bubble wrap
- Foam cushioning
- Protective inserts
- Reinforced cartons
Packaging methods are selected based on product requirements.
How can I contact Sigma Handicraft?
Email: support@sigmahandicraft.com
Alternative Email: info@sigmahandicraft.com
WhatsApp / Phone: +91 73551 17307
Is my personal information secure?
Yes. We take reasonable measures to protect customer information and process data according to our Privacy Policy.
Where can I learn more about Sigma Handicraft?
You can learn more about our mission, values, and business practices by visiting our About Us page.
We are committed to providing quality products, transparent customer support, and a reliable shopping experience for customers worldwide.